Shipping Policy
1. Free Shipping
ELLAH offers complimentary standard shipping on all Australian orders over $200. The free shipping threshold is applied to the order subtotal after any discounts and before any gift card redemptions.
Free shipping is available on domestic orders only and does not apply to express shipping upgrades.
2. Shipping Rates
The following rates apply to Australian orders:
Standard Shipping — $10.00 flat rate (free on orders over $200)
Express Shipping — $15.00 flat rate (free on orders over $400)
Shipping rates are charged per order regardless of order size or destination within Australia.
3. Processing Times
Orders are generally dispatched within 1–3 business days of payment being confirmed. Business days are Monday to Friday, excluding Australian public holidays.
During sale periods, product launches and promotional events, processing times may extend to up to 5–7 business days. Where this applies, we will endeavour to communicate expected dispatch times on our website and via email.
Orders placed on weekends or public holidays will be processed on the next business day.
4. Delivery Estimates
The following delivery estimates apply to Australian orders dispatched via Australia Post:
Standard Shipping
Metro areas: 2–5 business days
Regional areas: 4–8 business days
Express Shipping
Metro areas: 1–2 business days
Regional areas: 2–4 business days
All delivery estimates are indicative only. Australia Post delivery times may vary due to volume, location and circumstances outside our control. ELLAH Co. does not guarantee delivery within these timeframes.
5. Tracking
Once your order has been dispatched, you will receive a shipping confirmation email containing your Australia Post tracking number. You can track your parcel at any time via:
auspost.com.au the Australia Post app
Please allow a few hours after receiving your dispatch confirmation for tracking information to activate in the Australia Post system.
If you have not received a dispatch confirmation within your expected processing window, please contact us at support@ellah.com.au
6. Delivery Delays
ELLAH Co. is not responsible for delays in delivery caused by circumstances outside our control, including:
- Australia Post operational delays or service disruptions
- Adverse weather events
- Industrial action
- Incorrect or incomplete address details provided at checkout
- Other circumstances beyond our reasonable control
- If your order has not arrived within the estimated delivery window, we recommend checking your tracking via auspost.com.au before contacting us.
- If your tracking shows no movement for more than 5 business days, please reach out to us at support@ellah.com.au and we will assist.
7. Incorrect Addresses
Customers are responsible for ensuring all shipping details entered at checkout are accurate and complete. ELLAH Co. processes orders promptly and cannot guarantee address changes once an order has been placed.
If you identify an error in your shipping address, please contact us immediately at support@ellah.com.au with your order number. We will make every reasonable effort to update your details prior to dispatch, but cannot guarantee this once an order has entered the fulfilment process.
Orders returned to us due to an incorrect or incomplete address may incur an additional shipping charge to resend.
8. Lost, Missing or Stolen Parcels
All domestic orders are delivered through Australia Post, these parcels are signature on delivery. You are welcome to sign for your parcel at delivery, otherwise your parcel will be taken to the nearest Australia Post office. If an authority to leave is given or if Australia Post determine there is a safe place for the parcel, it can be left at the address - Australia Post will record a proof of delivery in this instance.
If the receiver gives the courier a signature release Ellah Co. is not held liable in the event the parcel goes missing or is stolen, regrettably, Ellah Co. will not be able to refund or resend the parcel in this instance. Should your parcel become lost in transit or you believe it is mis-delivered please contact customer care immediately at support@ellah.com.au.
9. International Shipping
ELLAH currently ships to Australian addresses only. International shipping is coming soon.
To be notified when international shipping becomes available, subscribe to our mailing list or follow us on Instagram.
10. Contact Us
For any shipping-related enquiries, please contact our team at support@ellah.com.au. We aim to respond to all enquiries within 1–2 business days.
